milan69 Casino & Sportsbook Data Care

This page describes what we collect when you use milan69 and how we keep that data protected. We believe account holders deserve to understand exactly what information we hold, why we need it, and how we use it. Our commitment is transparency — we do not sell your data to third parties, and we apply industry-standard encryption to everything you share with us.

We at milan69 operate an online entertainment service available only where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our live-dealer tables and sportsbook markets, you entrust us with personal and financial information. This policy sets out exactly what we do with it.

What We Collect and Why

We collect your name, email address, phone number, and date of birth when you register an account on milan69. We also collect your residential address and national identity number as part of our account verification process — this is a legal requirement in most jurisdictions where we operate, and it helps us prevent fraud and money laundering. When you deposit funds, we record the payment method you use (for example, DANA or e-wallet), the amount, and the timestamp.

We collect information about your activity on our platform: which games you play, how long you play, your account balance, and your transaction history. We also collect technical data — your IP address, browser type, device model, and operating system — to help us troubleshoot technical issues and detect suspicious login attempts. If you contact our customer support team in Jakarta, Surabaya, Bandung, or any other city, we keep a record of that conversation.

Our live-dealer studios operate with professional dealers who speak Indonesian and English. When you play at our tables, we record your session data — which table you joined, how long you stayed, and your game history. This data helps us improve our studio experience and resolve any disputes about game outcomes.

How We Protect Your Data and Your Rights

We store your data on encrypted servers. Our servers may sit outside your jurisdiction — for example, in data centres in Singapore or Australia — but we apply the same security standards regardless of location. We do not share your personal information with third parties except where the law requires it (for example, to financial regulators or law enforcement) or where you explicitly consent. Our payment processors (the banks and e-wallet providers behind DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet) receive only the information necessary to process your transaction.

You have the right to request a copy of the data we hold about you. You can also ask us to correct inaccurate information or delete your account and associated data, subject to legal retention requirements. If you believe we have misused your information, you can lodge a complaint with your local data protection authority. We at milan69 aim to respond to data requests within 30 days.

Cookies

We use cookies to remember your login session and your language preference. You can disable cookies in your browser settings, but some features of milan69 may not work correctly.

Third-party processors

Our payment gateways, email service, and analytics tools may process your data on our behalf. They are bound by confidentiality agreements.

Data retention

We keep your account data for as long as your account is active, plus seven years for regulatory compliance. After that, we delete it unless the law requires us to keep it longer.

Our services are available only where local law permits. If you are accessing milan69 from a jurisdiction where online gaming is prohibited, we cannot provide our service to you. We undertake to comply with all applicable laws in the jurisdictions where we operate, including during major events like Liga 1 matches, Piala AFF tournaments, and Idul Fitri holidays when account activity may spike.

If you have questions about this policy or wish to exercise your data rights, you can contact our support team. We are committed to keeping your information secure and your experience on milan69 transparent.